a) This agreement is made between Sade Taşımacılık Sanayi Turizm ve Ticaret Ltd. Şti., Kalkan Mah. Hasan Altan Cad. No:59 Kaş / Antalya, Tax No: 7360569786 / Kaş, e-mail: [email protected], phone: 242 606 10 06 (hereinafter referred to as the “Agency”) and the Consumer whose name and surname are indicated in the reservation form.
b) The Consumer agrees to purchase the services offered by the Agency under this agreement and to comply with its terms and conditions.
2.1. This agreement regulates the execution of the service purchased and booked electronically by the Consumer on the Agency’s website, payment terms, cancellation and modification conditions, and the rights and obligations of the parties.
2.2. The nature of the purchased service, price, and other details are determined according to the information published on the website and the terms stated in the reservation confirmation e-mail.
This agreement comes into force on the date the reservation is confirmed by the Agency and ends when the service is delivered and completed.
4.1. The Consumer is obliged to pay the service fee specified at the time of reservation using the payment methods accepted by the Agency.
4.2. The prices indicated on the website include VAT.
4.3. By making the reservation and payment, the Consumer acknowledges and accepts all terms and conditions of this agreement and the website.
4.4. Upon request, the Agency will issue and deliver an invoice in accordance with the provisions of the Turkish Tax Procedure Law (V.U.K.).
4.5. For one-day accommodation services (e.g., villas) where the establishment is not registered, only an intermediary invoice may be issued; therefore, VAT may be applied separately in some cases.
Cancellations must be communicated via e-mail.
If the reservation is canceled within 24 hours following confirmation, the Consumer will receive a full refund of the deposit. (This does not apply to reservations with check-in dates within 21 days.)
If the cancellation occurs 30 days or more before the start of travel, the Consumer is obliged to pay 35% of the total travel price.
If the deposit paid exceeds 35%, the difference will be refunded to the Consumer.
If the deposit paid is less than 35%, the Consumer must pay the remaining difference.
If the cancellation occurs 8-29 days before the start of travel, the Consumer is obliged to pay 50% of the total travel price.
If the cancellation occurs 0-7 days before the start of travel or if the Consumer does not check in at the accommodation, 100% of the total travel price will be charged.
If the Consumer fails to make the compensation payment arising from this agreement, the Agency may legally claim the outstanding amount via formal notice or enforcement proceedings. Any expenses incurred in this process (lawyer, notary, enforcement, and file costs, etc.) will be charged in addition to the payable amount.
In cases completely beyond our control (health risks, epidemics, war or threat of war, social unrest, terrorist acts, natural disasters, or death of a first-degree relative of the reservation holder), provided the necessary documents are submitted to our company:
The paid deposit will be held for use in another reservation.
It will be deducted from the total amount of the new reservation.
7.1. The Consumer shall use the service within the dates specified in the agreement; requests outside these dates may require additional payment.
7.2. The Agency is not responsible for the Consumer’s personal belongings, damage, or losses at the facility.
7.3. Compliance with check-in and check-out times is mandatory.
7.4. The Consumer agrees that if the conditions of the agreement are not met, the service may not be provided.
According to Articles 48 and 84 of the Turkish Consumer Protection Law No. 6502 and Article 15(g) of the Distance Contracts Regulation:
For services that must be provided on a specific date or period, including accommodation, transportation, car rental, provision of food and beverage, and entertainment/leisure services, the Consumer cannot exercise the right of withdrawal.
9.1. This agreement is drawn up in two copies when the necessary conditions are met and accepted by the parties.
9.2. Any disputes arising from this agreement shall be governed by the laws of the Republic of Turkey, and the competent courts are the Antalya (Kaş) Courts and Enforcement Offices.